Skip to content

Warranty, returns & support

Warranty and support are specific to the robot configuration and supply arrangement. The written quotation identifies the provider, duration, coverage, exclusions and service location before an order is accepted.

Check the support scope

  • Battery, actuator and accessory coverage
  • Software updates, developer access and licence conditions
  • Remote assistance, diagnostics and spare-part arrangements
  • Responsibility for service shipping and any optional training

Cancellation and returns

A quotation request can be withdrawn before an order is agreed. Cancellation and return arrangements for an accepted order are stated in the written sales terms, including any configuration-specific conditions. Contact the team before sending equipment back so the appropriate process can be confirmed.

Report a problem

Provide the order reference, robot model, a description of the problem and relevant photos. Do not include passwords or access credentials. Stop using equipment if continued operation could cause damage or injury and follow the manufacturer’s instructions.

These summaries do not limit any mandatory rights that apply to your transaction.